Studio Policy
Tuition And Registration
Tuition is a fixed monthly rate based on enrollment and is not calculated per lesson or by attendance. Holiday closures are not refundable and do not qualify for make-up credits.
The Music Room offers open enrollment so that you may register for classes at any time. If you start lessons mid-month, your invoice will be adjusted to reflect the remaining lessons in that month, excluding any lessons that you were not present for. The initial payment is due on the first formal lesson day, and subsequent full payments are due on the 1st of each month, auto-drafted from the credit card details provided at registration. A one-time $25 registration fee applies per student.
For invoice queries, please contact us before the due date. Credit card details can be updated via the My Music Staff Portal. Access the portal HERE.
Tuition and registration fees are non-refundable and non-transferable.
Withdrawal & Dismissal
There is no long-term contract. To discontinue lessons, please notify the front desk in writing one full month (30 days) prior to the first of the month. Notice given to the instructor only (verbally or otherwise) and non-attendance does not constitute withdrawal from lessons. For example, if you plan to discontinue/suspend lessons in May, then we will need to receive your written notice by the first lesson in April. If no notice is given by the first lesson of the month before lessons are being discontinued/suspended, the student/parent will be responsible for the next full month's tuition.
The Music Room reserves the right to dismiss any student due to frequent absences, disciplinary problems, overdue tuition payments and/or parental noncompliance with The Music Room policies.
Again, tuition and registration fees are non-refundable and non-transferable.
Forms of Payment
The Music Room requires monthly tuition to be submitted via auto-pay with the credit card information that you provide at registration, which is automatically processed by our billing software on the 1st of every month. You may check your invoices and update card information by logging into your My Music Staff portal account, the information for which will be sent to you after submitting the registration form.
Declined Payments & Delinquent Accounts
If your card is declined, please update your information in the MMS portal and notify us by your first lesson of the month. Failure to do so will result in the forfeiture of your reserved lesson spot. The Music Room retains the right to suspend or discontinue instruction for any student delinquent in fulfilling their financial obligations at any time.
Student Absence and Make-Up Lessons
Students are allowed to accumulate up to two (2) make-up lesson credits per month. To be eligible for a make-up lesson, you must cancel your lesson in the My Music Staff Portal at least 8 hours before your scheduled lesson. The My Music Staff Portal will then automatically give you a make-up credit to use during any of your instructor's available make-up blocks within the next 180 days. Please be aware that make-up credits expire after 180 days of issuance. Make-up credits are non-transferable and non-refundable.
Every month, each instructor will have designated evening make-up lesson blocks from which their students can choose and book a make-up spot. The make-up blocks can be viewed and booked through the calendar in the My Music Staff Portal. We suggest that only two lessons be made up per month, and the remaining will be rolled over to the next month for booking at your convenience. Again, make-up credits roll over month-to-month and expire after 180 days of issuance.
**The make-up process for instructors Joanna Skinner and Mark Lucas are different than that mentioned above. For more information, talk with your instructor or message staff.themusicroomleeds@gmail.com.**
Instructor Absences
If an instructor is absent, the studio may arrange a qualified substitute or schedule a timely make-up lesson for the missed classes. If your instructor is not able to provide a make-up lesson or find a substitute, your next month's tuition will be adjusted to account for your instructor's absence. Additionally, The Music Room retains the right to replace a student's current instructor with a new, qualified instructor at any time.
Prolonged Student Absences
For an extended absence of a full month or more, students can opt to reserve their lesson time with their instructor. If approved by The Music Room, the reservation will be for one month at half the regular tuition rate. For example, if the monthly tuition is $130 and the student will be absent for a full billing cycle, they will be billed $65 to secure their lesson time.
We implement this reservation fee to ensure our instructors' income is protected. We cannot ask them to hold a spot without the opportunity to earn income during that time.
Drop-Off & Child Safety
For the safety of all children, unattended waiting in the reception area is not permitted. We appreciate quiet waiting to avoid disrupting ongoing lessons. Please ensure that students are not dropped off more than 10 minutes before lesson time and are promptly picked up. Our staff cannot supervise children in the reception area, and disruptive or unruly behavior disturbs our students and prevents learning.
If someone other than the usual escort is picking up or dropping off a student, advance notice must be provided by the student's parent or legal guardian. For safety reasons, we do not allow students to leave with individuals who don't typically accompany them to and from lessons.
Tardy Arrival
Late arrivals will not result in an extension of lesson time. If a student arrives more than half of their lesson period late (15 minutes), they will be deemed absent, and the instructor will conclude the session. It is the responsibility of the student or their guardian to notify about late arrivals or missed lessons. Instructors and staff are not obligated to contact the student or guardian to remind or confirm attendance.
Student Illness
Students are advised not to attend lessons when unwell, displaying symptoms such as fever, nausea, or vomiting. The Music Room reserves the right to dismiss a student from a scheduled lesson if they arrive exhibiting signs of illness. In such instances, makeup lessons cannot be offered.
Inclement Weather
If the studio is closed due to inclement weather, students will be invited for make-up lessons which could include individual, online, or group lessons.
Holiday Closures
The Music Room holiday/break closures have already been calculated as part of the monthly lesson fees. No makeup lessons are given for holiday closures. You will be notified in advance of any exceptions.
TMR Dates Closed 2024
MLK Jr Day (January 15th, 2024)
Spring Break (March 25th-29th 2024)
Memorial Day (May 27th, 2024)
Independence Day (July 4th, 2024)
First Week of School (August 5th-9th, 2024)
Labor Day (September 2nd, 2024)
Thanksgiving Break (November 25th-29th, 2024)
Winter Break (December 16th-27th, 2024)
New Year’s Day (January 1st, 2025)
The above dates are not eligible for make-up credits or refunds.
Release
Any photographs, audio or videos of students or families on The Music Room facilities and/or events may be used in promotional publications, website or press releases. There will be no compensation for the release.
Non-Discrimination Policies
The Music Room complies with all laws prohibiting discrimination in the conduct of its operations and programs. The Music Room admits students of any religion, gender, race, color, sexual orientation, national and ethnic origin to all rights, privileges, programs and activities generally accorded or made available to students at the academy. It does not discriminate on the basis of religion, race, color, sexual orientation, national and ethnic origin in the administration of its educational policies or programs.
Communication and Notification
At The Music Room, we communicate primarily by email. To keep up to date with notifications about invoicing, recital dates, changes in schedule, policy amendments and more, please check your inboxes regularly for emails from us.
The Music Room reserves the right to change policies, fees, or waivers at any time with or without notice.
For any inquiries, please email staff.themusicroomleeds@gmail.com
January 1, 2024